Read the following carefully, as employing Dreamedia Creative for any service implies that you have read and accepted our Terms and Conditions.

Dreamedia Creative, reserves the right to change or modify current Terms and Conditions with no prior notice.

Accepted Forms of Payment

We accept Direct Deposit and Eftpos. We only accept payment in Australian Dollars.


You have the right to cancel your project. In the event of cancellation of this assignment, ownership of all copyrights and the original artwork shall be retained by Dreamedia Creative, and expenses already incurred, shall be paid by the Client. You will be invoiced for the work carried out so far based at our current hourly rate.


All change requests must be made in writing. If work has to be re-done because an incorrect brief has been supplied by the Client, or the brief changes in any way, we have the right to charge for changes made at our current hourly rate.


The client must inform Dreamedia Creative in writing before the project commences if any material or information provided by the client is confidential. Personal information and private company information will be covered by the Australian Privacy Act.


If the project requires the client to provide or prepare information, documentation, images or otherwise, the client accepts that delays in delivery from the client to Dreamedia Creative may result in the project taking longer than estimated. Dreamedia Creative will aim to meet the client’s deadline at all times, however, if a deadline is pushed forward by the client, this may incur additional charges to complete on time, depending on Dreamedia Creative’s current workload.

Complaints Procedure

Any client experiencing problems with a service provided by Dreamedia Creative should contact hello@dreamedia.com.au

Intellectual Property

Dreamedia Creative retain all IP unless otherwise communicated in writing. Dreamedia Creative retain the right to display designs created by our business in our portfolio, and for the purpose of marketing or advertising our services including online.

Should you require master design files for any works an individual ‘Exclusive Rights’ agreement can be requested, supply of all master design files and transfer of IP is normally charged at a rate of 3x the initial creation costs.

All work supplied by Dreamedia Creative is believed to constitute original work, and is prepared in good faith that it does not infringe the rights of any other party. Dreamedia Creative cannot provide an absolute guarantee that any specific works do not infringe upon existing third-party rights, inadvertently, by coincidence or otherwise.

Dreamedia Creative is unable to guarantee that any work supplied to the Client is suitable for any particular purpose and would strongly recommend that the Client conduct relevant research prior to the approval of any prepared work.

All preliminary work and materials produced by Dreamedia Creative for the purposes of developing work remain the sole property of Dreamedia Creative (excluding any incorporated materials supplied by the Client). Any unauthorised usage of materials produced by Dreamedia Creative will be actively pursued through legal channels if deemed necessary.

By approving any final work whether verbally or in writing, the Client assumes the responsibility for the subsequent usage of the chosen work. Dreamedia Creative retains the right to re-use any original material that does not form part of any final approved work.

Dreamedia Creative cannot take responsibility for any copyright or privacy infringements caused by materials submitted by the client and may refuse use of any such material unless proof of permission is provided.


Any design, copyrighting, drawing, illustration, concept or code created for the client by Dreamedia Creative, is licensed to the client on a one-time only basis and may not be modified, re-used or re-distributed in any way or form without the express written consent of Dreamedia Creative. In the event of multiple proposed designs being submitted to you the client for selection, the one design selected is deemed by Dreamedia Creative as fulfilling the contract. All other designs remain the property of Dreamedia Creative, unless agreed in writing that this agreement has been changed.

Overdue Invoice Fees

An administration fee of $30 will be charged if payment is not received by the due date of invoice. If an amount remains delinquent 4 weeks after its due date, 20% of the total cost of the project will be added for each month of delinquency.

If an amount remains delinquent 8 weeks after its due date, the debt will be referred to a debt collection agency. In the event that external collection agency appointment proves necessary, an additional 20% of the total cost of the project will be added to the invoice to cover debt collection costs.


For projects quoted $500 or more, a 50% deposit, must be paid upon project acceptance. Deposits are non-refundable and work will not commence until the deposit has been received by Dreamedia Creative.


We advise all Clients to obtain a printed proof from their printer before print production is carried out.

Proofing and Approval of Final Artwork

The Client is responsible for proofing all artwork and content thoroughly. Dreamedia Creative accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production.

Any changes made to a project after the Client has approved any final work, whether verbally or in writing, will be billed to the Client.


Dreamedia Creative has the right to re-evaluate a quote based on any additional work required by the client. The client will be notified of any additional costs that may occur before any additional or overtime work is carried out.

The supply of content and images or media files is the responsibility of the client.


All clients accept that by requesting any type of support either through phone or email, they are liable to charges at our current hourly rate whereby a minimum charge of 30 minutes will be applicable to cover administration costs.

Support includes, but is not limited to, updates, fixes, changes, phone support, email requests, consultations and meetings (other than first free consultation).


If training is required by the Client for use of the products or materials provided by Dreamedia Creative, this will be invoiced at our current hourly rate.

Your Privacy

We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.


Our services are provided without warranty of any kind, either expressed or implied. We do not offer refunds.

Website Bugs or System Errors

When a web project has been delivered and approved, the client will have a 30-day grace period where Dreamedia Creative will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our hourly rate whereby a minimum charge of 30 minutes will be applicable to cover administration costs.

Website Maintenance

We recommend that all websites are serviced regularly and maintained. Dreamedia Creative can provide a maintenance service if required. This is billed at our standard hourly rate or an agreed monthly/annual contract.